The main objective of the FAIS Ombud is to investigate and resolve complaints in terms of the FAIS Act and the Rules promulgated under the Act. The FAIS Ombud deals with complaints submitted to the Office by a specific client against a financial services provider.
Contact details of the FAIS Ombud:
Tel: 012 762 5000
Sharecall: 086 066 3274
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Physical address
Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria 0010
Postal address
P O Box 41, Menlyn Park, 0063
Emerald Life (Pty) Ltd is a subscribing member of NFOSA. Any policyholder, beneficiary, successor in title, premium payer or insured life who has a complaint against a subscribing insurer may submit a complaint to the NFOSA.
Contact details of the NFOSA:
Tel: 0860 800 900
WhatsApp: 066 473 0157
Email: info@nfosa.co.za
Website: https://nfosa.co.za//
Physical address:
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
6th Floor, Claremont Central Building, 6 Vineyard Road, Claremont, Cape Town, 7700